Privacy Policy

Introduction

Welcome to Trainery App ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and training management platform.

By accessing or using Trainery App, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you use our platform.

Personal Information You Provide

• Name, email address, and contact details when you create an account
• Profile information such as your photo, phone number, and preferences
• Booking and attendance records for classes and training sessions
• Membership and pass information associated with your account
• Communications you send to us, including support requests and feedback
• Payment information when purchasing passes or services

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage data (features used, booking patterns, interaction data)
• Location data (if you grant permission, based on your IP address or device settings)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Trainery App platform
• To process your bookings, manage class schedules, and track attendance
• To manage your account, memberships, and pass packages
• To send you notifications about your bookings, schedule changes, and pass status
• To enable multi-tenant organization management and role-based access control
• To personalize your experience, including applying your organization's theme and locale preferences
• To communicate with you about updates, new features, and support inquiries
• To analyze usage trends and improve our platform's performance and features
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

Data Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Within your organization: Your name, booking history, and attendance data may be visible to organization owners, administrators, and trainers based on their assigned roles and permissions.
• Service providers: We share data with trusted third-party service providers who assist us in operating the platform, such as hosting providers, email delivery services, and notification services (including Telegram integrations).
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for other purposes with your explicit consent.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform.

• Essential cookies: Required for the platform to function properly, including authentication tokens, session management, and tenant identification.
• Preference cookies: Used to remember your settings, such as language preferences, theme choices (light/dark mode), and display options.
• Analytics cookies: Help us understand how you use the platform so we can improve our services and user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure password hashing and authentication mechanisms
• Tenant isolation to ensure your organization's data is separated from other organizations
• Role-based access controls to limit data access to authorized personnel
• Regular security assessments and monitoring

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Data portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing of your personal data
• Objection: Object to processing of your personal data for certain purposes
• Withdraw consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, to resolve disputes, or to enforce our agreements.

Booking and attendance records are retained for the duration of your membership within an organization. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@trainery.app
• Platform: trainery.app